Pupsjoy.hu — Shipping & Distribution Policy

B2B only — Hungary domestic
Effective date: 26 August 2025

This policy applies exclusively to business customers in Hungary. All shipments are handled by GLS Hungary.

1) Scope and origin

• Ship-from: Budapest, Hungary

• Service area: Hungary domestic only

• We do not deliver to P.O. Boxes, parcel lockers, or pick-up points

2) Order processing and dispatch

• Order cut-off: 12:00 CET on business days

• Orders confirmed and paid by the cut-off are typically dispatched the same day or the next business day

• High-volume or heavy orders may require an additional 1–3 business days for preparation. If lead time exceeds this, we will inform you

3) Estimated delivery time

• GLS Hungary: usually 1–2 business days depending on destination within Hungary

• Transit times are indicative and not guaranteed

4) Shipping fees and invoicing

• Shipping charges are added to your sales invoice as a separate line item

• Charges are calculated by GLS based on weight, volumetric weight, parcel count, and destination

• No flat-rate or free shipping unless expressly agreed in writing

5) Packaging and handling

• Goods ship in protective cartons suitable for parcel networks

• Large or heavy orders may be split into multiple parcels

• Pallet shipments are not covered by this policy. If needed, please contact us for separate terms

6) Delivery confirmation and inspection (no POD)

• We do not require a signed Proof of Delivery (POD)

• Delivery is evidenced by GLS tracking records

• After delivery, inspect the shipment and report any damage, shortage, or wrong item within 48 hours to info@pupsjoy.hu, attaching photos of the parcel, inner packing, product labels, and GLS label

7) Failed delivery and redelivery

• If delivery fails due to incorrect or incomplete address, closed premises, or no authorized receiver, redelivery, return, storage, or address-correction fees may apply and will be invoiced to the buyer

8) Address changes and rerouting

• Once dispatched, address changes or rerouting are subject to GLS approval, feasibility, and additional charges. They are not guaranteed

9) Force majeure

• We are not liable for delays caused by events outside our control such as severe weather, strikes, carrier network issues, or other force majeure situations

10) Contact

Questions or special delivery requirements: info@pupsjoy.hu